01 Our Commitment to Responsible Gaming
At 77hb, we believe that gambling should always be an enjoyable, voluntary form of entertainment — never a source of financial stress, relationship strain, or personal hardship. As Bangladesh's premier online casino and sports betting platform, we have a responsibility that extends well beyond providing great games and competitive odds.
Our responsible gaming programme is built on four core principles: prevention, awareness, intervention, and support. We take active steps to prevent underage gambling, raise awareness of problem gambling signs, intervene early when player behaviour indicates risk, and provide meaningful support to those who need it. Every player on the 77hb platform — whether in Dhaka, Chittagong, Sylhet, or anywhere else across Bangladesh — deserves to engage with our platform in a way that is safe and sustainable.
We ask all 77hb players to treat gambling as a leisure activity, approach every session with a fixed budget that you can comfortably afford to lose, and never use gambling as a way to recover money previously lost. The random-number-based outcomes of casino games and the unpredictable nature of sports mean there is no strategy that guarantees profit. Playing for fun, within your means, is the only genuinely responsible approach.
Remember: Gambling should never be used as a source of income, a method of paying off debts, or a way to escape personal problems. If gambling starts to feel less like entertainment and more like a compulsion, please use the tools described on this page or contact our support team immediately.
02 Age Restriction — 18+ Only
77hb operates exclusively for adults aged 18 years and above. Participation by anyone under the age of 18 is strictly prohibited and constitutes a serious breach of our Terms & Conditions. We enforce this policy through a mandatory age verification process applied to every account registered on the platform.
Verification Process
During or shortly after registration, players may be asked to submit a valid form of identification confirming their date of birth. Acceptable documents include a Bangladesh National ID card (NID), a valid passport, or a driving licence. Until verification is satisfactorily completed, withdrawal requests will not be processed and deposit limits may be applied to the account.
Protecting Younger People
If you share a device with younger family members, we strongly recommend enabling parental control software to prevent underage access to gambling websites. Services such as net nanny tools and browser-level restrictions can add an additional layer of protection beyond 77hb's own verification measures.
If you have reason to believe that a person under the age of 18 has accessed or registered an account on 77hb, please report it immediately by emailing [email protected]. We will investigate and take appropriate action without delay, including the suspension of the account in question.
Strict Policy: Any account found to be registered by or used by a person under 18 years of age will be closed immediately. All funds in the account will be forfeited, and the matter may be referred to the relevant authorities. 77hb has a zero-tolerance policy on underage gambling.
03 Recognising Problem Gambling
Problem gambling is not always easy to identify, particularly in its early stages. It develops gradually, and many people do not realise they have a problem until their gambling habits have already caused significant harm to their finances, relationships, or mental health. Being aware of the warning signs is the most effective first step toward addressing the issue.
Common Warning Signs
- Spending more money on gambling than you originally intended or can afford to lose
- Chasing losses — continuing to gamble in an attempt to recover money you have already lost
- Lying to family members, friends, or colleagues about how much time or money you spend on gambling
- Neglecting work, study, family responsibilities, or personal health in favour of gambling sessions
- Borrowing money, selling personal possessions, or taking out loans to fund gambling activity
- Feeling anxious, irritable, or restless when you are unable to gamble
- Gambling to escape stress, depression, loneliness, or other emotional difficulties
- Making repeated unsuccessful attempts to cut down or stop gambling entirely
- Thinking about gambling obsessively — replanning past sessions or constantly planning the next one
If you recognise several of these signs in your own behaviour, please consider using the self-exclusion or time-out tools described below, and do not hesitate to seek external support. You are not alone, and help is available.
For Family Members: If you are concerned about a family member or friend's gambling habits, encourage them to speak with our support team or seek help from a qualified counsellor. You can also contact us on their behalf at [email protected] if you believe an account on 77hb is being used harmfully.
04 Self-Exclusion
Self-exclusion is one of the most powerful responsible gaming tools available on the 77hb platform. It allows you to voluntarily block yourself from accessing your account for a defined period of time, giving you the space and distance needed to reflect on your relationship with gambling without the temptation of an accessible account.
How Self-Exclusion Works
To activate self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request". State your registered username and the exclusion period you would like to apply. Your account will be suspended within one business day (Bangladesh Standard Time, UTC+6) of your request being received.
Available self-exclusion periods on 77hb are:
- 30 Days — a short cooling-off period suitable for players who want a temporary break
- 90 Days — a medium-term exclusion for players experiencing more persistent concerns
- 6 Months — recommended for players showing clear signs of problem gambling
- 1 Year — a longer exclusion period providing extended protection
- Indefinite — permanent exclusion with no automatic reopening; reactivation requires a formal review process and a minimum 12-month waiting period
During Self-Exclusion
While your self-exclusion is active, you will not be able to log in to your 77hb account, make deposits, place bets, or receive any promotional communications from us. Any account balance at the time of exclusion will be held securely and will be available for withdrawal once the exclusion period concludes, subject to identity verification.
Important: Once a self-exclusion period is activated, it cannot be shortened or cancelled early. This is by design — it protects you from impulsive decisions made during moments of weakness. Please choose your exclusion period carefully, and if in doubt, opt for the longer period.
05 Deposit Limits
Deposit limits are a practical, proactive tool that allows you to cap the amount of money you add to your 77hb account over a given time period. Setting a deposit limit before you start playing — rather than waiting until a problem arises — is one of the most effective ways to keep your gambling activity within a budget you are genuinely comfortable with.
Available Limit Types
- Daily Deposit Limit: The maximum amount in Bangladeshi Taka (৳) you can deposit within any 24-hour period.
- Weekly Deposit Limit: The maximum you can deposit within any rolling 7-day period.
- Monthly Deposit Limit: The maximum you can deposit within any calendar month.
How to Set a Deposit Limit
Contact our support team at [email protected] with the subject line "Deposit Limit Request". Provide your registered username and the limit amount and period you wish to apply. Limits take effect immediately upon confirmation from our team.
Changing or Removing a Limit
You may request to decrease your deposit limit at any time, and the lower limit will take effect immediately. If you wish to increase or remove a deposit limit, a mandatory 7-day cooling-off period applies before the change comes into effect. This deliberate delay ensures that decisions to raise spending thresholds are considered, not reactive.
06 Time-Out Feature
The time-out feature is designed for players who feel they need a brief pause from gambling activity without committing to a longer self-exclusion period. It is ideal when you notice early signs of problematic behaviour, feel that your sessions have become more frequent than intended, or simply want to reassess your approach without permanently restricting your account.
Available Time-Out Periods
- 24 Hours — a brief reset after an intense or frustrating session
- 48 Hours — a short break over a weekend or holiday period
- 7 Days — a week-long pause to establish healthier habits
- 30 Days — a month-long break for a more thorough reassessment
During a time-out, your 77hb account remains registered but access is suspended. You will not be able to log in, deposit, or place bets. Your account balance and history are preserved and fully accessible once the time-out period expires. To request a time-out, email [email protected] with the subject line "Time-Out Request" and specify the period you would like.
Tip: If you find yourself regularly using the time-out feature or repeatedly requesting shorter time-outs in place of longer ones, this is a strong signal that a more extended self-exclusion period would better serve your needs. Our support team can help you make that transition.
07 Self-Assessment Checklist
Use the following checklist to honestly evaluate your current relationship with gambling. This is not a clinical diagnostic tool, but it can help you identify whether your gambling habits are moving in an unhealthy direction. Answer honestly — there is no judgement here, only support.
If you answered yes to two or more of the questions above, we strongly encourage you to use the self-exclusion or time-out tools available on your 77hb account, or to reach out to our support team for a confidential conversation. Recognising the pattern early makes recovery significantly easier.
08 Getting Help
Seeking help for a gambling problem is a courageous and important step. 77hb fully supports players who decide they need assistance, and our team will never treat a request for help with anything less than complete respect and confidentiality.
Contact 77hb Support
Our responsible gaming support team is available every day of the week. Reach out at [email protected] with the subject line "Responsible Gaming Support". Your message will be treated as strictly confidential and will be handled by a trained member of our team, not a generic customer service queue.
Practical Steps You Can Take Today
- Set a deposit limit on your account before your next session
- Review your transaction history to get an honest picture of your spending over the past 30 days
- Tell a trusted friend or family member about your gambling habits — accountability helps
- Use the time-out feature to create some distance between yourself and the platform
- Consider speaking with a professional counsellor specialising in behavioural health or addiction
General Support Resources
While 77hb does not endorse any specific third-party organisation, we encourage players who are struggling to seek support from qualified mental health professionals, behavioural counsellors, or community health centres available across Bangladesh in cities including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. Your local health authority or community clinic can direct you to appropriate services.
Remember: Problem gambling is a recognised condition, not a character flaw or a sign of weakness. With the right support and tools, it is entirely manageable. 77hb is committed to walking alongside you through that process — from the first step of acknowledging the issue to the ongoing work of maintaining healthy gaming habits.